One of the best customer service courses available
JAMES LUTEL
Customer Service
This customer service skills training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas of customer service such as customer needs, key communication strategies and handling complaints.
Customer service is number one priority in any retail or sales environment. Through this course, you will learn the art of excellent customer service, gaining the skills to deliver excellent customer service and build brand loyalty in any customer-facing role.
Through case studies and practical exercises, you will learn advanced body language and customer communication techniques, guiding you through the different types of customers and various situations that are commonly faced in any customer service role.
Module 1: About the Course
Module 2: What is Customer Service
Module 3: The Goals of Great Customer Service
Module 4: Discovering and Understanding Customer Needs
Module 5: Delivering Maximum Levels of Customer Service
Module 6: Making Customers Feel Great from the Start
Module 7: Communication Skills
Module 8: Non-Verbal Communication and Body Language
Module 9: Dealing with Customer Complaints
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